Hours: Mon-Fri 8am-8pm EST; best time to call: 8:15am
This is Aol’s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Aol agent. This phone number is Aol’s Best Phone Number because 9,840 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to (800) 827-6364 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Aol we recommend you tell us what issue you are having and then possibly contact them via phone or web or chat. In total, Aol has 1 phone number. It’s not always clear what is the best way to talk to Aol representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While (800) 827-6364 is Aol’s best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Aol customers, is by telling Our Tech Avisor about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Aol please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we’ve gathered for Aol.
In short, the two companies are not related. We builds free tools and shares information amongst customers of companies like Aol. For large companies that includes tools such as our Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Comcast Phone Number page. We’ve created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like HMRC or Comcast. And as long as you keep sharing it with your friends and loved ones, we’ll keep doing it.
The easiest way to un-trust a device is to reset the browser by clearing your cache and cookies. You can deauthorize a device, browser, or location by signing out of the device from your Recent activity page.
Yes. You can follow the steps listed above to set up 2-Step verification in the AOL Desktop Gold software. You don’t need a special application password to login to AOL Desktop Gold.
You’ll be sent a verification code to enter the first time you sign in from a device, browser, or location we haven’t seen you use before. After successful verification and account sign-in, you may not be prompted to enter a verification code again when you sign in using the same device, browser, or location. If you’d like to deauthorize a device, browser, or location, you can do this by signing out of the device from your updated Recent activity page.
Apps that require an app password include:
The AOL app for iPhone and Android does not require an app password.
The AOL app will require you to enter a code for 2-step verification when your current session expires, or if you sign out then sign back in.
The AOL app does not require an app password.
Apps require application passwords because they don’t send sign-in codes. When you have 2-step verification turned on, apps connect to your AOL account with an app password.
If you need help resetting your password, we can help by sending you a link to reset it.
No Email Received?
If you don’t see the email in your inbox
Windows 7 and newer – Works best with the latest version of Edge, Firefox, Chrome, Safari, and AOL Desktop Gold.
Mac OS X and newer – Works best with the latest version of Safari, Firefox, and Chrome.
AOL Basic Mail gives you access to your email even if your computer isn’t running at the highest capacity. While all AOL products do work best with the latest version of a browser, basic mail may still work in outdated browsers.
Windows XP and newer – Works best with the latest version of Edge, Firefox, Chrome, Safari, and AOL Desktop Gold.
Mac OS X and newer – Works best with the latest version of Safari, Firefox, and Chrome.
Enable Rich Text/HTML:
If your Mail settings don’t have Rich Text or HTML enabled, you could have problems with viewing images in forwarded emails. These settings can be enabled from the Mail Settings page.
Send image as an attachment:
If you’ve sent an image in an email, but your recipient didn’t receive it there may have been a problem with the way the file was sent. You’ll need to download the image, then send it as attachment to your contact.
If you see an image challenge question when sending mail, you should just be able to complete the challenge then send mail. If, however, you correctly answer the image challenge and still can’t send mail, it could be a sign of a more serious issue with your account, which may require additional steps to secure your account.
If you’re having problems sending mail, there are a few troubleshooting steps you can take to fix the problem. Be aware that some of these steps will cause you to lose your place on this help page, so you may want to print these instructions or save this page in your bookmarks.
Restart your computer:
If you haven’t shut down your computer in a while, we recommend that you begin troubleshooting by restarting your computer. This will help to clear the internal memory of your computer (RAM) and will often resolve many issues.
Use a different browser:
If you’re using an older or outdated browser, such as Internet Explorer, you may need to access AOL Mail from a different browser. If you don’t have an updated or supported browser installed on your computer, you’ll need to update your existing browser or download a new one.
Check your display name:
If you have any combination of “AOL” in your display name, the message won’t go through. It is especially important to check your Mail settings for this if your account has been recently compromised, as hackers will often change your name to make it harder for you to use your account normally even after it’s secured.
Clear your browser’s cache
Clear your browser’s cache to reset your browser back to its clear state. Doing this will wipe out all the little unwanted bits of info that have been stored in your browser, resetting it and making it overall run better.
Disable pop-up blocking software:
You may need to temporarily disable your pop-up blocking software or add AOL to your whitelist.
While you’ll need to contact your software vendor for specifics instructions for your software, most browsers will allow you a temporary bypass by holding down the Shift key as you click web site links.
Disable firewall using McAfee Internet Security Suite:
A firewall prevents hackers from accessing your computer online, which prohibits them from stealing your sensitive info or infecting your computer. While you should keep the firewall active most of the time, temporality turning it off can be helpful when trying to determine what is causing issues with your computer.
While you will need to check out the software’s website for instructions for most firewall providers, if you’re using McAfee Internet Security Suite from AOL, you can find out more through our help page.
If your contacts are getting emails you didn’t send, your sent folder is full of messages you didn’t send, or you’re missing folders, it could be a sign that your account has been compromised or hacked.
If you notice these signs, you may also end up having problems with sending or composing mail. Once you’ve secured your account and changed your password, it should help to resolve the additional issues with your account.
AOL plans come with a variety of great features designed to keep you safe and secure. Follow the steps below to find the right plan for you.
Canceling your paid plan and changing to the free AOL plan gives you continued access to your AOL email and allows you to sign in to other AOL websites.
Things to know when you change your AOL account to the free AOL plan:
AOL Product Central offers a variety of options to help keep you and your computer safe and secure as well as cure common computer problems that may slow it down. Should you still wish to cancel your premium subscription, follow these steps:
We’re very sorry for your loss.
In the unfortunate event of a death of the billing contact for an AOL account, ownership can easily be transferred to another AOL Username already listed under the account.
Note: If you don’t own a Username on the AOL account and would like to make changes to the account, please contact one of our AOL Customer Support Team Representatives at 1-800-827-6364.
Millions of people still use AOL Mail. And now they have to change their passwords. … Those who use AOL’s mail service may have had their e-mail address, postal addresses and address book information compromised.
If you log in to your accounts between day 90 and day 180, your mailbox isreactivated and you receive new email again. You can use your account as usual, but the account won’t include any email that was bounced to a sender during the time the account was deactivated.
If you’re already connected to the internet and don’t use AOL dial-up, you can still access AOL software, email and several other services at absolutely no cost. Free AOL services include: Your AOL username and email account, accessible at mail.aol.com.
Nope. Most – not all, but most – of the people still paying for AOL subscriptions aren’t actually “using” them. If you ever used AOL dialup as your Internet connection, or if you have or had an AOL email account, double-check your recent credit card statements to see if there are any AOL payments still listed there.
It still means that Alto Mail is going away, though, and it’s clear between this and theAOL Instant Messenger shutdown that Oath isn’t keen on preserving legacy services. … Verizon owns Engadget’s parent company, Oath (formerly AOL). Rest assured, Verizon has no control over our coverage.
In total, there are 4 ways to get in touch with them. The best phone number for AOLis their 800-827-6364 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it.
Use your account recovery phone number or email address to recover it. If you can’t sign in because you’ve forgotten your username, you can use the mobile number,recovery phone number, or recovery email address linked to your account to recoverit.
Contacting AOL – by phone or otherwise. While 800-827-6364 is AOL’s best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team, according to other AOL customers, is by calling their 866-401-3158 phone number for their Member Services department.
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