Hours: Mon-Fri 8am-8pm EST; best time to call: 8:15am
This is Asus’s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Asus agent. This phone number is Asus ’s Best Phone Number because 9,840 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-339-2787 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Asus we recommend you tell us what issue you are having and then possibly contact them via phone or web or chat. In total, Asus has 1 phone number. It’s not always clear what is the best way to talk to Asus representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 877-339-2787 is Asus ’s best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Asus customers, is by telling Our Tech Avisor about your issue above and letting us find somebody to help you. Besides calling, the next favourite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Asus please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we’ve gathered for Asus .
In short, the two companies are not related. We builds free tools and shares information amongst customers of companies like Asus . For large companies that includes tools such as our Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Comcast Phone Number page. We’ve created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like HMRC or Comcast. And as long as you keep sharing it with your friends and loved ones, we’ll keep doing it.
High temperature (overheating) of ASUS laptop air outlet
Overheat of laptop usually results from something stuck in the fan and heatsink, such as dust or hair. These oil substances easily absorb and attach dust / hair.
At this point, overheat won’t be improved even you use external radiating devices, such as radiating pad. Such product can only lower the surface temperture of case , instead of interior temperature.
If the overheat problem is resulted from stuck dust, you can initially look for assistance from ASUS customer& service center.
Please do not clean the interior by using the device with strong air, such as air boost compressor. We have a real case that fan is damaged by strong air wave
If you need to clean by yourself, we suggest you use the Air compressor at a distance from the spray. Do not use the air boost compressor in an up-side-down position
Air vent is usually located at tow sides of laptop.
Design of air vent for some models of notebook is hidden style ( like UX series ) . Air vent is not at two sides of laptop but at pivot part of laptop (shown as red in below image)
Attention : Some minor models (ex. T100 series) is not suggested to clean by the above instruction because its radiation is lower without fan and air vent and it’s radiated by case .
If your problem cannot be solved, please contact ASUS customer& service center for further information.
Recommended procedures when any liquid is accidentally spilled onto the notebook or keyboard
1. Please turn off the notebook, remove the battery, and unplug the AC adapter immediately.
2. Remove the liquid on the laptop and keyboard with a clean paper towel.
3. On a sink, rotate the notebook by 90 degrees in order to drain the liquid that remains in the notebook.
4. Wipe the notebook and keyboard again with a clean paper towel.
5. Leave the notebook to dry for at least 24 hours.
Note: NEVER use a hair dryer to dry the notebook since the heat could possibly deform it.
6. After the notebook has been dried properly, try turning it on. If the notebook is still functioning, please backup all your important files.
7. Even if the notebook is still functioning, it is strongly recommended to contact ASUS service center and arrange an inspection and maintenance in order to prevent any malfunction potentially caused by oxidation and corrosion.
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